• At Katasoo Store, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a straightforward refund process. Please review the following details to understand how refunds are handled.

    1. Eligibility for Refunds

    To be eligible for a refund:

    • The item(s) must be returned within 30 days of receiving your order.
    • The item(s) must be unused, unwashed, and in the same condition that you received them, including original packaging and tags.
    • Certain items, such as customized or personalized items, final sale items, and gift cards, are not eligible for refunds.

    2. How to Request a Refund

    To request a refund:

    1. Contact Us: Please reach out to us via email at [email protected] or through our Contact Us page, and we will provide you with the necessary return instructions and the return address.
    2. Return the Item(s): Once we confirm the return request, we will issue a prepaid return label (if eligible for free return shipping). Please use this label to return the item(s) to us.
    3. Inspection: After we receive your returned item(s), we will inspect them to ensure they meet the refund eligibility criteria.

    3. Refund Process

    Once your return is approved:

    • We will process your refund to your original method of payment.
    • Please allow 5-7 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.
    • You will be notified via email when your refund is issued.

    4. Shipping Costs

    • Free Return Shipping: If your return is eligible, we provide free return shipping with a prepaid label.
    • Original Shipping Fees: The original shipping cost of $5.99 is non-refundable unless the return is due to our error (e.g., wrong item sent, damaged product).

    5. Non-Refundable Items

    • Customized or personalized items: As these items are made specifically for you, we cannot accept returns or offer refunds.
    • Final sale items: Items marked as final sale cannot be refunded.
    • Gift cards: Gift cards are non-refundable.

    6. Late or Missing Refunds

    If you haven’t received a refund after 7 business days, please:

    • Check your bank account or credit card statement again.
    • Contact your bank or credit card company, as there may be some processing delays.
    • If you’ve done all of this and still have not received your refund, please contact us at [email protected] for further assistance.

    7. Contact Us

    For any questions or concerns about our Refund Policy, feel free to reach out: